Terms and Conditions
Terms and Conditions of Business – Officium Legacy
These Terms and Conditions set out the basis on which Officium Legacy provides its services. Please read them carefully before giving instructions. By proceeding with an instruction or making payment, you confirm that you understand and agree to these Terms.
We may amend these Terms from time to time. Where changes affect an active instruction, we will notify you in writing. A current copy is always available on our website, and a copy can be provided on request.
1. Scope and Nature of Our Services
1.1 Officium Legacy provides an estate planning administration service. This includes collecting information from you, arranging for the preparation of documents based on that information, and supplying those documents with general guidance on execution and storage.
1.2 Our role is strictly administrative. We do not provide regulated legal advice, tax advice, financial advice, or investment advice. Nothing we say or provide should be interpreted as regulated advice.
1.3 All documents are produced solely from the information you supply. You are responsible for ensuring that all details provided — including names, dates, instructions, and personal information — are complete and accurate.
1.4 Any future advice, reviews, amendments due to changes in circumstances, or services outside the original instruction will require a new and separate engagement.
2. What We Provide
You will receive:
2.1 Final legal documents prepared in accordance with your supplied instructions.
2.2 Written guidance explaining how to sign and execute your documents.
2.3 Confirmation of your order and instruction.
3. Joint Instructions
3.1 Where we act on joint instructions, all parties agree that information provided to us may be shared between the jointly instructing clients.
3.2 If a conflict of interest arises at any stage, we may be required to cease acting for one or all parties. We will notify you if this occurs.
4. Services Not Included
4.1 Our service does not include ongoing monitoring of your personal circumstances or changes in law.
4.2 You should review your estate planning documents whenever a significant life event occurs, including (but not limited to) marriage, divorce, separation, birth or death of a family member, changes in financial position, or changes in health.
4.3 Any future updates or revisions will require a new instruction under separate terms.
5. Fees and Payment
5.1 Fees are confirmed at the point of sale and detailed on your receipt.
5.2 Additional charges may apply for revised instructions, replacement documents, extra copies, or expedited services. Any such costs will be confirmed with you before work is undertaken.
5.3 Payments are processed by debit or credit card via Stripe.
6. Your Right to Cancel
6.1 Where you are a consumer and the contract is entered into remotely or off premises, you have a legal right to cancel within 14 days of the contract being formed, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
6.2 You may request that work begins during the cancellation period. If you do so, you acknowledge that:
- You may still cancel within the 14-day period
- We may charge a reasonable proportion of the fee for work completed up to the date of cancellation
- Any charge will not exceed the total agreed contract price
6.3 Cancellation must be communicated to us in writing by email or post.
6.4 Refunds will be calculated fairly and lawfully. We do not impose cancellation penalties. Where work has begun at your request, only completed work will be deducted.
6.5 If no work has commenced and you cancel within the 14-day period, a full refund will be issued.
6.6 These rights do not affect any other statutory rights available to you.
7. Documents, Amendments and Delivery
7.1 Drafts may be provided for review where appropriate. Where drafts are not issued, you must check final documents carefully upon receipt.
7.2 Errors resulting from incorrect information supplied by you remain your responsibility. Errors arising from our administrative processing will be corrected by us.
7.3 Any amendments requested after documents have been produced may incur additional charges, which will be confirmed in advance.
7.4 Additional physical copies are available on request for an agreed fee.
7.5 Urgent or priority services may attract an additional charge, which will always be agreed beforehand.
7.6 Documents should be signed within 90 days of issue. Requests for changes after this period may require a new instruction.
8. Client Responsibilities and Communication
8.1 You agree to respond reasonably promptly to requests for information, identification, or approvals.
8.2 If no meaningful response is received for 30 days or more, we may close your file. No cancellation fee will apply, although a reasonable charge may be made for work already completed.
9. Identification and Anti-Money Laundering
9.1 We are required to verify identity in line with the Money Laundering Regulations 2017.
9.2 Additional documentation may be requested where necessary.
9.3 If satisfactory identification cannot be obtained, we may be unable to continue acting.
10. Confidentiality and Data Protection
10.1 Personal data is handled in accordance with UK GDPR and the Data Protection Act 2018.
10.2 We will only disclose information were authorised by you or required by law.
10.3 Files may be reviewed by external auditors or quality assessors as part of standard industry practice. All such parties are subject to confidentiality obligations.
10.4 You may request access to your personal data at any time.
11. File Storage and Retrieval
11.1 A reasonable fee may be charged for retrieving archived files or forwarding documents to you.
11.2 Documents will not be released to third parties without your written consent.
12. Complaints
12.1 If you are unhappy with our service, please raise your concern with the individual who handled your instruction.
12.2 Our full complaints procedure is available on request.
13. Limitation of Liability
13.1 Our total liability for any claim arising from our services is limited to £2,000,000.
13.2 Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.
13.3 No employee, director, consultant, or contractor shall be personally liable to you.
13.4 Claims must be brought within three years of the act or omission giving rise to the claim, unless a longer statutory period applies.
14. Changes in Law
14.1 We do not monitor legislative changes on your behalf. Responsibility for keeping documents up to date rests with you.
14.2 Reviews or updates require a new instruction.
15. Marketing Communications
15.1 We may send newsletters or service updates. You may opt out of marketing communications at any time.
15.2 Communications necessary for delivering your contracted services will continue regardless of marketing preferences.
16. Governing Law
16.1 These Terms are governed by and interpreted in accordance with the laws of England and Wales.
17. Acceptance of Terms
17.1 By instructing Officium Legacy or making payment, you confirm that you have read, understood, and accepted these Terms and Conditions.
Last Updated: February 2026